I recently did a series of teacher observations in one of the schools I'm working with. We're working hard to implement an engaging, project-based curriculum with hard-to-teach students.
These weren't evaluation observations, but observations to help us track the level of implementation of our programmatic elements (especially the teacher practice elements), to aid us in knowing how to support the teachers, and to collect information about strategies which seem to be working.
As expected, we were at a low level of implementation on most of our factors. This isn't the teachers' fault, but rather simply an indication of how little time we've had for training. We collected this simply as baseline data. We expect that everyone will be excited when we see those measures start to move and improve!
One area that we did expect to learn something was in the area of connecting with students. As with many hard-to-teach students, our students can be challenging. We know that relationship is everything when it comes to reaching these students and many won't learn unless they feel that the teacher respects, if not likes, them.
Some of the teachers find our students quite challenging and others seem to have little problem with them. What could we learn about how different ways of interacting with students impacts student behavior?
It was interesting to see (and perhaps no surprise) that the teachers who seemed to have the best rapport with students talked with them as people - they used the "people voice" (as if they were just talking with another person - I think some teacher educators call it the adult voice). There was no positional authority in their voice. The teachers who used the people voice still drew the line with behavior, set expectations, and intervened when students weren't doing what they were supposed to. In other words, even though their authority didn't come through in their voice in general, these teachers still used their authority when appropriate and necessary.
Students reacted to teachers who used the people voice better than to the teachers who had positive interactions with the students, but had a bit of a "teacher voice" (you know, that voice that says I'm the teacher and you're the student).
Further, teachers who used the "disappointed voice" (the tone indicated that the teacher was disappointed, upset, or angry with the student) had the most difficulty with students. The disappointed voice did not necessarily happen only when students were off task or misbehaving. Ironically, teachers were not aware that they were using the disappointed voice, and in at least one case, it had more to do with the teacher's natural tone of voice than it did with how the teacher was feeling.
(Ironically, in the past, I was a middle school teacher and had really good luck connecting with my students. But later I was moved to the high school and had a really horrible year before moving to the university to work with preservice teachers. I realize now that I had used the people voice with my middle school students and the teacher voice with my high school students. I can't help but wonder if that had something to do with the quality of my year...)
Clearly our challenging students are very sensitive to the teacher's tone of voice and teachers should avoid both the disappointed voice and the teacher voice in favor of the people voice.
Teachers who had better luck with the students also made extensive use of behavioral expectations. They made comments about what individuals, groups, or the class would be working on and what was expected of them during that time (in their people voice) and constantly updated students about what the teacher would be doing and what the students should be doing at that time. Further, when students were off task, the teacher didn't shift to an authoritarian or angry voice, but rather remained in people voice, but used a strategy I call "broken record," simply repeating the expected behavior until the student follows through.
When students needed to be redirected or corrected, students became confrontational or ignored shifts to the authoritarian voice and were certainly confrontational to a shift to the disappointed voice. Both approaches were non productive or counter productive.
Threats of punishment, removal from the room, or extra work only exasperated student behavior and had the opposite effect from the one desired. Using humor or broken record to get the desired behavior was much more effective, especially when it came to having students put away cell phones, mp3 players, or other objects teachers needed to have put away. (It was also observed that grabbing the object or getting into a tug-o-war are counter-productive strategies.)
Certainly, many hard-to-teach students are not particularly interested in learning what we have to teach. Motivating the students to learn can be challenging.
But teachers who attempted to use grades (tests or quizzes), the future (the next grade or course, or the next school, whether it be high school, or college, etc.) or the high stakes test to motivate students, only succeeded in agitating the students or exasperating undesirable behavior.
Teachers who were more successful motivating the students used strategies such as making the material interesting, using real world examples, or leveraging their positive relationship with the students.
Interestingly, feeling angry (and perhaps showing it in your voice) when students act rudely or are persistently off task or disruptive is human nature. Wanting to subtly assert your authority is perfectly understandable. Grabbing an object a student won't put away seems a normal reaction. It is the teacher's job to help students be successful in the next grade, course or school, or to do well on accountability measures.
These differences in teacher behavior can even be explained as stylistic differences. For example, some teachers relate more informally with students while others are more formal, and some teachers are more straight forward about their content, while other teachers work to make it more fun.
But although various behaviors, approaches, or reactions are natural, logical, understandable, or one's personal style, they can be non productive or counter productive.
This is about teachers being strategic and intentional in using productive behaviors, approaches, and reactions.
It would appear that using the people voice, broken record, and humor are much more effective ways of dealing with challenging students, and that making learning interesting or meaningful are more effective motivators for learning.